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How do you ensure safe delivery?
All shipments are fully insured and securely packed under video supervision. We use premium couriers (e.g., SF Express or DHL SecureLine), and each parcel includes a unique tracking number.
How long does shipping take?
In-stock items are usually shipped within 1–3 business days. Customized or special-order pieces follow the brand’s production timeline. All parcels are insured and trackable from dispatch to delivery.
Can I resize or exchange if the size doesn’t fit?
Yes. Cartier, Bvlgari, and other brands offer one complimentary resizing or exchange (for eligible styles). Please contact us within 7 days after receiving your item.
Do you offer gift wrapping or greeting cards?
Absolutely. Every item comes with official brand gift packaging. Personalized greeting cards and gift bags are available upon request—perfect for special occasions.
Do you accept installment payments?
Yes. We accept credit cards, PayPal, and bank transfers. Flexible installment payment options are available for some high-value watches – please contact our customer service team for details.
Are your jewelry and watches professionally inspected?
Yes. Every item is thoroughly inspected by certified specialists before listing, covering materials, gemstones, and movement performance. Our quality control standards are identical to those of the official brands.
Are watches tested for accuracy and water resistance?
Absolutely. Every timepiece undergoes precision timing, water resistance, and visual inspection tests before shipping, following Swiss horology standards. Test results are documented and included with your warranty card.
Do you provide long-term care guidance?
Yes. Our customer service experts can provide tailored advice on jewelry cleaning, polishing, movement maintenance, and proper storage to keep your pieces in pristine condition for years to come.
Will the jewelry tarnish or cause allergies?
No. Our pieces are made from high-purity metals and nickel-free materials, making them hypoallergenic and resistant to oxidation. With proper care, your jewelry will maintain its brilliance for years.
How should I clean and maintain my jewelry?
Avoid contact with perfumes, detergents, and high temperatures. Wipe gently with a soft cloth and take your jewelry to professional cleaning services or brand boutiques for ultrasonic cleaning and polishing.